We at CompuHub continuously strive to enhance our customer experience and ensure that each customer receives the appropriate level of attention and support. To achieve this, we have implemented the following service classifications.
Premium Service Class
(First Available Technician)
Customers classified under the Premium Service Class enjoy our highest level of service and support. This classification is typically assigned to customers who have subscribed to our premium service package or have specific service-level agreements in place. As a Premium Service Class customer, you benefit from priority response times, highly skilled technicians, proactive monitoring, and tailored solutions to meet your unique needs.
Standard Service Class
(Same Day Service)
Customers falling under the Standard Service Class receive our comprehensive standard service offerings. This classification is typically assigned to customers who have subscribed to our standard service package or do not have specific service-level agreements. As a Standard Service Class customer, you can expect prompt response times, reliable support, and access to our full range of services and solutions.
Basic Service Class
(Fall In Queue)
Customers categorized within the Basic Service Class receive fundamental service features and support. This classification is typically assigned to customers who have subscribed to our basic service package. As a Basic Service Class customer, you benefit from essential support and access to our core services.
