Phone: +64 7 823 4666

Privacy Policy - Service Centre

Collecting Personal Information

When you log a support ticket, CompuHub collect certain information about you, your device, and information necessary to process your ticket. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information CompuHub collect and why.

Usernames and Passwords

CompuHub do not save usernames or passwords of customers for future use.
Usernames or passwords collected from customer to perform a task or complete a ticket will be deleted after completion.

CompuHub do not save usernames or passwords of customers unless it is requested in writing. In doing so, the customer agrees to not hold CompuHub responsible for any damage caused by hacking, data leak or breach of privacy.

Backups

All backups made by CompuHub will be deleted three weeks after invoice.

Microsoft 365

CompuHub have global access to all customer Microsoft 365 tenants and SharePoint sites. Customer must request in writing for CompuHub access to be removed.

Hardware Containing Customer Data In Our Service Centre

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Customer will not hold CompuHub responsible for damage caused by hacking, data leak or breach of privacy, stolen or damage by burglary.

Information

Examples of Personal Information collected: name, address, email address, phone number, usernames and passwords.
Purpose of collection: To provide products or services, process payments, provide invoices, communicate with customer, screen potential risk or fraud, provide customer with information or advertising.
Source of collection: collected from customer.

Minors

Support is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in contact with us.

Sharing Personal Information

CompuHub do not share or sell your Personal Information with service providers.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Google
We use Google Analytics to help us understand how our customers use CompuHub's website. You can read more about how Google uses your Personal Information here:
https://policies.google.com/pr....
You can also opt-out of Google Analytics here: https
://tools.google.com/dlpage/gaoptout.

Mailchimp
We use Mailchimp for our email marketing.

Your Consent

The performance of the agreement between you and CompuHub;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

You will have to present one of the following forms of identification before we will proceed with any requests.
- a Valid New Zealand identification, presented in person.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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