Welcome to CompuHub

Business Hours

  • Monday - Thursday 9am - 5pm.
    Friday 9am - 4pm.
    Saturday 9am - 12pm.
  • Unless otherwise agreed with the customer, any request that requires services to be delivered outside business hours will be deemed as after-hours and will be charged at time and a half.

Terms and Conditions

  • At CompuHub we aim to deliver an experience that will leave our customer satisfied with our service.
  • Please note that our technician will be viewing everything that is open on your device, close all confidential documents and programs prior going into a remote session. However, should you have any concerns please discuss this with your technician prior going into a remote session.
  • CompuHub follows a process of elimination to remedy your issues, therefore CompuHub cannot guarantee that any action taken will resolve the issue nor cause additional issues which will require an onsite visit from our onsite technician.
  • CompuHub uses LogMeIn rescue, the software is provided at the customer's own risk.
  • By clicking on either the Remote Access App or One-time Remote Access App, you the customer agree that the technician are entitled to access your device remotely to provide you with the support you require.

Remote Support Charges 

Labour charges $60.00 +GST per 30min.
Not-for-profits and Charitable Companies labour charges $60.00 +GST per hour.
Remote support deployment $9.00 + GST per session.
Additional charges for priority tickets $85.00 + GST.

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Remote Access App

Use this option if you do want our Remote Access App installed on your computer.

Remote Access App icon is visible on your desktop.

Remote access App

One-time Remote access App

Use this option if you do no want our Remote Access App installed on your computer

One-time Remote access App

Terms and Conditions

  • At CompuHub we aim to deliver an experience that will leave our customer satisfied with our service.
  • CompuHub follows a process of elimination to remedy your issues, therefore CompuHub cannot guarantee that any action taken will resolve the issue nor cause additional issues.
  • Ticket time start when the technician leaves CompuHub and ends when the technician returned to CompuHub.

Onsite Support Charges 

Labour Charges $60.00 +GST per 30min.
Not-for-profits and Charitable Companies labour charges $60.00 +GST per hour.  
Traveling $0.79 +GST per km.
Additional charges for priority tickets $85.00 +GST.

Terms and Conditions

  • At CompuHub we aim to deliver an experience that will leave our customer satisfied with our service.
  • CompuHub follows a process of elimination to remedy your issues, therefore CompuHub cannot guarantee that any action taken will resolve the issue nor cause additional issues.

Phone Support Charges 

Labour Charges $60.00 +GST per 30min.
Not-for-profits and Charitable Companies labour charges $60.00 +GST per hour.  
Additional charges for priority tickets $85.00 +GST.

Terms and Conditions

  • At CompuHub we aim to deliver an experience that will leave our customer satisfied with our service.
  • CompuHub follows a process of elimination to remedy your issues, therefore CompuHub cannot guarantee that any action taken will resolve the issue nor cause additional issues.

Charges

Labour Charges $60.00 +GST per 30min.
Not-for-profits and Charitable Companies labour charges $60.00 +GST per hour.  
Additional charges for priority tickets $85.00 +GST.

Fix Rates

Basic Format and Reinstall

  • No Backup.
  • Install Windows only.
  • Customer will install and setup additional programs.
$120.00 + gST

Format and Reinstall Including Backup

  • Backup.
  • Install Windows.
  • Install Windows Updates and configure Windows.
  • Supply customer with backup, customer will install and setup additional programs.
  • Customer will restore backup.
$270.00 + gST

    Format and Reinstall Full

      • Backup.
      • Install Windows.
      • Install Windows Updates and configure Windows.
      • Install software supplied by customer (Legal licensing only).
      • Restore data.
      • Setup email.
      • Have a sit down with customer to confirm that the look and fell is correct.
      $390.00 + gST

      COVID-19 Update

      CompuHub is now open to the public! Mandatory masks and social distancing in store. Customers can shop online for contactless delivery nationwide. Call us on 07-823-4666