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Privacy Policy – Service Centre

Overview

This Privacy Policy describes how CompuHub (“We”) collects, uses, and discloses your Personal Information.

Collecting Personal Information

When you log a support ticket, we collect certain information about you, your device, and information necessary to process your ticket. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why

Usernames and Passwords

We do not save usernames or passwords of customers for future use.

We do not save usernames or passwords of customers unless it is requested in writing. The customer will also not hold CompuHub responsible for any damage caused by hacking, data leak or breach of privacy.

Usernames or passwords collected from customer to perform\complete a ticket will be deleted after invoice.

Backups

All backups made by CompuHub will be deleted three weeks after invoice.

Microsoft 365

We have global access to all M365 tenants and SharePoint sites. Customer must request in writing for access to be removed.

Hardware

Any hardware containing customer data in our service centre.

- Customer will not hold CompuHub responsible for damage caused by hacking, data leak or breach of privacy.
- Stolen or damage by burglary.

Information

Examples of Personal Information collected: name, address, email address and phone number.
Purpose of collection: to provide products or services to you to fulfil our ticket, to process your payment, provide you with invoices, communicate with you, screen potential risk or fraud, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.

Customer Support Information

Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors

Support is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in contact with us.

Sharing Personal Information

We do not share or sell your Personal Information with service providers.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here: https
://tools.google.com/dlpage/gaoptout.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Your Consent

The performance of the contract between you and CompuHub;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact from below.

You will have to present one of the following forms of identification before we will proceed with any requests.
- a Valid New Zealand identification, presented in person.
 - a Valid New Zealand identification, including live stream identification.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: 12 October 2021

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  • TAX Number: 106-840-555
  • Company Number: 3367032
  • NZBN:9429031124515